Refund policy
At Italian Concept Chandeliers LLC, we take pride in offering high-quality Italian concept chandeliers that elevate your space with elegance and craftsmanship. Your satisfaction is our priority. Please review our return policy below to ensure a smooth and transparent shopping experience.
Returns & Exchanges
If you are not completely satisfied with your purchase, you may request a return or exchange within 14 days of delivery.
Eligibility Criteria
To be eligible for a return:
• The item must be unused, uninstalled, and in the original packaging.
• All original parts, hardware, manuals, and documentation must be included.
• Items that have been customized or made to order are non-returnable unless damaged or defective upon arrival.
Return Process
1. Contact our Customer Support team at [support@yourdomain.com] with your order number and reason for return.
2. Once approved, we will provide you with a return authorization and instructions.
3. Ship the item back using a trackable shipping service. Return shipping costs are the responsibility of the customer unless the item is defective or damaged.
Damaged or Defective Items
If your chandelier arrives damaged or defective, please notify us within 48 hours of delivery. Send photos and a description of the issue to [support@yourdomain.com]. We will arrange for a replacement or full refund at no additional cost to you.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7–10 business days.
Non-Returnable Items
• Custom or made-to-order chandeliers
• Clearance or final sale items
• Items returned without prior authorization
For any questions or further assistance, feel free to contact us at info@italianconcept.com.